🌻 Our Returns Policy – Buy With Confidence
At Mobility Sunflower, we want you to feel confident when you buy from us.
Our returns policy is simple, clear and easy to understand. We know that buying mobility equipment is an important decision. That’s why we offer honest advice with no high-pressure sales.
Our aim is simple: to help you find the right product for your needs.
Why Choose Mobility Sunflower?
Our returns policy gives you clear information before you buy.
✔ Clear returns policy
✔ Honest advice
✔ No-pressure sales
✔ Friendly customer service
✔ Clear information
✔ Help if something goes wrong
Change of Mind
Our returns policy depends on how you purchased your item.
For online and distance purchases, you normally have 14 days from receiving your goods to cancel your order.
You then normally have a further 14 days to return the goods.
Products should be returned in suitable condition. You can inspect an item as reasonably needed. If it has been damaged or excessively used, we may reduce the refund to reflect the loss in value.
Unless the item is faulty or incorrect, you will normally pay the return cost.
Faulty, Damaged or Incorrect Items
Our returns policy also covers products that arrive faulty, damaged or incorrect.
Please contact Mobility Sunflower as soon as possible.
We will assess the problem and explain your options. This may include a repair, replacement or refund, depending on the circumstances and your consumer rights.
Please contact us before arranging repairs elsewhere.
Mobility Scooters & Large Equipment
Our returns policy for large mobility equipment may require a different return process.
This includes mobility scooters, wheelchairs, adjustable beds, rise-and-recline chairs and specialist furniture.
Please contact us before arranging a return. We may arrange collection or agree another suitable method.
Specially ordered or modified products may have different returns policy conditions.
How to Start a Return
Need help with our returns policy?
🌻 Mobility Sunflower
📞 07598 468405
Honest Advice • Fair Service • No Pressure • Customer First
🌻 Buy with confidence. Buy with peace of mind. Mobility Sunflower.
