Terms & Conditions at Mobility Sunflower
At Mobility Sunflower, we are committed to providing clear, honest and professional service. We follow all applicable consumer protection requirements and Trading Standards guidance.
New Mobility Scooters & Wheelchairs
Unless otherwise stated, Mobility Sunflower provides a 12-month warranty with new mobility scooters and wheelchairs.
The warranty does not cover faults or damage caused by misuse, neglect, accidental damage, vandalism or water damage.
Some products may have different warranty periods or conditions. Please check the individual product information before purchasing.
Please contact Mobility Sunflower before arranging any repair or modification with another company. Unauthorised repairs or modifications may affect your warranty cover, and additional charges may apply.
Punctures and puncture damage are not covered by warranty and may incur a charge.
Second-Hand Scooters & Wheelchairs
Unless otherwise stated, Mobility Sunflower provides a 12-month warranty with second-hand mobility scooters and wheelchairs.
Individual product listings may include additional information about the item’s condition, specification and warranty.
Repairs & Faults
If your mobility scooter, wheelchair or other equipment develops a fault, please contact us as soon as possible.
For repairs or faults outside warranty, please call:
📞 07598 468405
We will assess the problem and explain any recommended repairs or replacement parts. We will provide a price for additional work before carrying it out.
Batteries & Battery Warranty
Our new mobility batteries come with a 12-month warranty, unless otherwise stated.
The warranty does not cover damage caused by water, incorrect use, neglect or poor maintenance.
We use industry-recognised battery testing equipment to check battery condition and performance. Our test results help us identify potential battery problems and determine whether replacement may be required.
Battery Care & Charging
Correct battery care can help maintain performance and extend battery life.
Always follow the charging instructions provided in your scooter or powerchair owner’s manual.
When Using Your Scooter
- Charge your batteries according to the manufacturer’s instructions.
- Do not allow your batteries to remain completely discharged.
- Use the correct charger for your mobility equipment.
- Avoid exposing batteries or electrical connections to water and moisture.
- Follow the manufacturer’s battery maintenance recommendations.
Incorrect charging, prolonged discharge, water damage or poor maintenance can cause permanent battery damage and may affect warranty cover.
🌻 Mobility Sunflower
Honest Advice • Professional Service • Customer First
If you are unsure about your warranty, batteries or mobility equipment, contact Mobility Sunflower before arranging repairs or making changes to your equipment.
